Refund policy

Return & Refund Policy

We want you to be happy with your Spice Czar order.

Because our spices, seasoning blends, falafel mixes, popcorn seasonings, and other food products are consumable food items, we generally cannot accept returns or exchanges for change of mind, taste preference, or products that have been opened.

Damaged, Incorrect, Missing, or Defective Items

If your order arrives damaged, incorrect, missing an item, or materially defective, please contact us within 7 days of delivery at John@thespiceczar.com.

Please include:

• Your order number
• A description of the problem
• Photos of the product and shipping package when applicable

We will review the issue and, when appropriate, offer a replacement, refund, or store credit.

Do not return food products without contacting us first. If a physical return is necessary, Spice Czar will provide return instructions.

When the problem resulted from an error by Spice Czar or a product arrived damaged, we will cover any authorized return shipping costs.

Refunds

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the refund results from an error by Spice Czar or as otherwise required by law.

Food Safety

Opened food products generally cannot be returned for resale for food-safety reasons.

Nothing in this policy limits rights available to customers under applicable law.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will make every reasonable effort to accommodate your request. However, because many Spice Czar products are prepared and packed to order, we cannot guarantee cancellation once processing or fulfillment has begun.